This requirement is outlined in the Microsoft Services Agreement. Voice over IP (VoIP) numbers are not permitted. You may have attempted to redeem Microsoft Rewards Points with a VoIP phone number: You'll need a mobile phone or land line number to redeem Microsoft Rewards points. Please provide a different phone number to be able to redeem your Microsoft Rewards points. The phone number provided may have already been used on multiple Microsoft Rewards accounts: There is a limitation on the number of accounts (maximum of 6 accounts per household) that can be associated with one phone number. If you have had too many unsuccessful attempts at completing phone verification, you must wait 48 hours before attempting again. You might have entered the wrong code: Ensure that the code sent to your phone number matches the code you are entering. If you are having an issue redeeming your Microsoft Reward points it could be one of the following issues: I am having an issue redeeming my Microsoft Rewards points In the meantime, there are always great apps, movies, games, sweepstakes, and more available - all from Microsoft.Įxplore the Redeem page to see what’s available now. Some gift cards aren’t always available through Microsoft Rewards - check back often! I don't see the Microsoft Rewards gift card I want When redeeming points, use a mobile or landline phone number for authentication and not a VoIP phone number. Do not use a VPN while trying to redeem points.

Be sure to redeem your rewards points in the same region you signed up in.

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